Refund policy
We want you to be delighted with your purchase from Wymsicoli Enchanted. Because many of our products are handmade, individually selected, limited, or one-of-a-kind, please review product photographs and descriptions carefully before purchasing.
Returns
For eligible non-customized products, please contact us within 14 days of delivery if you would like to request a return.
Items must be returned in their original condition and packaging. Products that have been used, altered, damaged after delivery, or returned without authorization may not be eligible for a refund.
Unless the item arrived damaged or we made an error with your order, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
We recommend using a trackable shipping method for returns.
Non-Returnable Items
The following items are generally final sale and cannot be returned or exchanged:
- Customized or personalized products
- Made-to-order products created specifically for the customer
- Customized intention jars or intention products
- Gift cards
- Clearance/final-sale merchandise
- Items that have been used, altered, or damaged after delivery
Please contact us if you have questions about whether a particular product is eligible for return.
Natural Crystals and Stones
Crystals and natural stones naturally vary in color, shape, pattern, texture, inclusions, and other characteristics.
These natural characteristics are part of what makes each piece unique and are not considered defects.
We make every reasonable effort to photograph and describe our products accurately. Colors may appear somewhat different depending on lighting, photography, and individual device displays.
Handmade Products
Handmade items may contain minor variations and characteristics resulting from the handmade process. These differences are part of the individuality of handmade products and are not necessarily considered defects.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us within 3 days of delivery.
Please include your order number and clear photographs of the item and packaging so we can evaluate the issue.
If the issue is confirmed, we will work with you on an appropriate solution, which may include replacement, repair, store credit, or refund.
For one-of-a-kind products, an identical replacement may not be possible.
Refunds
Approved refunds will be issued to the original payment method after the returned merchandise has been received and inspected.
Financial institutions and payment processors may require additional time to post the refund to your account.
Cancellations
Please contact us as soon as possible if you need to cancel an order.
We will make every reasonable effort to accommodate cancellation requests before processing or production begins. Once an order has shipped or work has begun on a customized or made-to-order product, cancellation may no longer be possible.
Contact Us
If you have a problem with your order, please contact us. We want to have the opportunity to address legitimate concerns and provide a positive experience with Wymsicoli Enchanted.