Shipping policy
Thank you for shopping with Wymsicoli Enchanted! Many of our products are handmade, individually selected, or one-of-a-kind. We carefully package each order to help ensure your treasures arrive safely.
Processing Times
Ready-to-ship items are generally processed within 3–5 business days after an order is placed.
Made-to-order, personalized, or custom items may require additional processing time. Estimated processing times will be included in the individual product description whenever applicable.
Processing times are separate from carrier transit times.
Shipping
Shipping rates and available shipping methods are calculated and displayed at checkout based on the order and destination.
Once your package has been transferred to the shipping carrier, delivery times are subject to carrier operations, weather, holidays, and other circumstances outside the control of Wymsicoli Enchanted.
When tracking is available, tracking information will be provided after your order ships.
Sustainable Packaging
At Wymsicoli Enchanted, we believe a little magic shouldn’t create unnecessary waste. Whenever practical, we may thoughtfully reuse clean, sturdy shipping boxes, packing paper, bubble wrap, protective padding, and other packaging materials we receive.
All repurposed materials are carefully selected and used only when they are clean and suitable for safely protecting your order. Your package may therefore occasionally arrive in a box or with protective packaging that has been previously used.
By giving quality packaging materials another journey, we hope to reduce unnecessary waste while ensuring your treasures are packaged with care.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered the shipping process.
Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.
Lost, Delayed, or Stolen Packages
If tracking shows that your package is delayed or missing in transit, please contact the shipping carrier and Wymsicoli Enchanted so we can help determine the appropriate next steps.
Wymsicoli Enchanted is not responsible for packages that are confirmed by the carrier as delivered but are subsequently lost or stolen.
Damaged Orders
We carefully package our products; however, crystals, glass containers, handmade pieces, and other fragile products may occasionally be damaged during shipping.
If your order arrives damaged, please contact us within 3 days of delivery and provide:
- Your order number
- Photographs of the damaged item
- Photographs of the packaging and shipping box
Please retain the item and all packaging while the issue is being reviewed.
Depending on the circumstances and product availability, we may offer a replacement, repair, store credit, or refund.
Because many Wymsicoli Enchanted products are one-of-a-kind, an identical replacement may not always be available.
Multiple Items
Orders containing handmade or made-to-order products may be held until all items are ready to ship unless otherwise arranged.
Questions
If you have questions about shipping or an existing order, please contact Wymsicoli Enchanted through the contact information provided on our website.